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Why is it better to use software from a local vendor and not a distributor?

By Chantal Lavoie, General Manager, Administration, Sales and Marketing at Coginov

The decision to use software from a local vendor or a distributor depends on various factors, and there is no one-size-fits-all answer. Both options have their advantages and considerations. However, here are some reasons why choosing software from a local vendor can be beneficial:

  1. Localization and Customization: Local vendors are often more familiar with the specific needs and requirements of the local market. They can provide software solutions that are tailored to the local business practices, regulatory frameworks, and language requirements. They understand the nuances of the local market and can offer customization options to meet the organization’s unique needs. This localization and customization can lead to a better fit for the organization’s specific requirements compared to software provided by a distributor.
  2. Access to Local Support: Opting for software from a local vendor provides the advantage of having direct access to local support and expertise. Local vendors can offer faster response times, on-site assistance, and better understanding of local business challenges. They are more likely to have a deeper understanding of the local market, cultural context, and specific industry requirements. This local support can result in quicker issue resolution, better communication, and a stronger partnership between the organization and the vendor.
  3. Collaboration and Relationship Building: Working with a local vendor allows for closer collaboration and relationship building. Face-to-face meetings, regular interactions, and shared understanding of the local context can foster a stronger partnership. The organization can actively participate in the software development process, provide feedback, and influence product roadmaps based on their specific needs. This level of collaboration and relationship building is often easier with a local vendor due to geographical proximity and cultural alignment.
  4. Local Economic Support: Choosing a local vendor contributes to supporting the local economy. It helps promote local businesses, create job opportunities, and foster economic growth in the community. By investing in local software providers, organizations can contribute to the development of the local technology ecosystem and build a stronger local industry.
  5. Faster Response and Adaptation: In case of software updates, bug fixes, or new feature requests, working with a local vendor can often result in faster response and adaptation. Local vendors are more likely to be agile and responsive to the organization’s needs due to their proximity and understanding of local market dynamics. This can lead to quicker implementation of required changes and a more responsive software development process.
  6. Data Privacy and Security: Depending on the jurisdiction, using software from a local vendor may offer additional data privacy and security benefits. Some organizations may have concerns about data residency, data protection laws, or regulatory compliance. Working with a local vendor who operates within the same legal framework can help address these concerns and ensure that data privacy and security requirements are met.

It’s important to note that these advantages may not apply in all situations, and there are cases where working with a distributor or a global software provider may be the preferred choice. It is essential for organizations to evaluate their specific needs, consider factors such as product quality, reputation, support capabilities, and alignment with their business objectives, and make an informed decision based on those considerations.


We create innovative solutions

COGINOV is recognized as a world leader in semantic technologies and information management. We are a Canadian software company offering our customers innovative solutions for managing structured and unstructured information. Our head office is based in Montreal.

Coginov’s Qore platform technology enhances the information value chain, transforming unstructured content into highly contextualized, accessible and valuable information. Coginov’s solutions enable you to capture, analyze, engage, automate and manage your information assets, with unrivalled accuracy and efficiency.

Discover our solutions QoreAuditQoreUltima and QoreMail