Coginov met à profit la technologie sémantique et l'intelligence artificielle pour transformer vos données non structurées en intelligence d’affaires

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1000 rue de Sérigny, suite 200 Longueuil, QC, J4K 5B1
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QoreMail Use Case

An intelligent tool for automating communication management!

Explore the world of possibilities offered by QoreMail through our captivating use cases.

Discover how our solution is revolutionizing communication channel management, delivering a seamless experience, robust security and increased productivity. Whether you’re already a user or looking for an effective solution, dive into real-life scenarios where QoreMail stands out by solving specific challenges and transforming the way we interact with our communication channels.

Welcome to a new era of communication, where QoreMail is the catalyst for a smarter, more efficient communication experience.

Why is QoreMail the best tool for optimizing your business processes? Thanks to the textual analysis of your communications!

Automated process

Use case scenario:

01

THE CLIENT

  • International distributor of machinery and spare parts with a catalog of over 1.5 million items
02

THEIR SITUATION

  • Receives more than 400 quote requests daily for items in its catalog
  • Manages these requests manually with a team of 15 people dedicated to them

  • Processing time is around 48 hours to validate and return a compliant proposal to the customer by e-mail
03

THEIR DEMANDE

  • Automate processing as much as possible to boost performance
04

THEIR OBJECTIF

  • Improve efficiency in responding to customer needs

  • Free up skilled resources for higher-value tasks
  • Increase productivity and generate substantial savings on this business process
05

COGINOV'S RESPONSE

  • Analysis and creation of the process for automation with the Qoremail solution
  • Development of intelligent validation connections to the various repositories in place (ERP, CRM, Inventory, Catalog, etc.)
  • Creation of the workflow via a system of intelligent e-mail inboxes under constant surveillance by QoreMail
  • Development of intelligent recognition of document attachments and full-text information
  • Multi-source validation of information to generate the intelligent response
  • Generation of response and attachments
  • Autonomous dispatch of customer response
06

GAINS

  • 92% treatment success rate
  • 98% response accuracy
  • 90% reduction in manpower dedicated to these responses
  • Complete processing speed under 2 minutes
  • ROI within 4 months

We can help you analyze your organization's needs

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