Coginov, a leader in information technology (IT) and semantic products, is pleased to announce the signing of a contract with the French company Localeo which will allow the integration of the Assistant solution in its Multicanal® application.
Localeo is the French leader in Citizen Relationship Management. Localeo’s Multicanal® platform allows to improve service quality while reducing the costs associated with the following elements:
- Citizen requests reception in multichannel mode:
- Request processing within departments with a digital signature to dematerialize and automate procedures.
- Real-time monitoring of the progress of his request for the citizen with an access to a citizen account;
- Global vision of all requests for the community, with focus on service quality.
With the introduction of the Assistant semantical engine component in the Localeo Multicanal® platform, citizens are able to easily find the right forms and therefore address and follow the requests made to their community.
Like a centralized knowledge base, Assistant provides a clear answer to the requests of your clients and, with the technological power of Semantic API™, standardizes all communications from your customer service and technical support in order to ensure an added value experience to your clients.
The principle is simple: the Assistant engine helps citizens by automatically analyzing requests made in natural language on the community’s website. It will then associate the right form to one or many service requests. Assistant will guide the citizen and ensure accurate and consistent answers, whatever communication channels are used.
According to Marc-André Roy, VP Sales and Marketing at Coginov: ʺThe addition of the Assistant engine to Localeo’s Multicanal® platform is an enhancement to a solution which already offers 5,000 teleservices to its clients.ʺ Mr. Roy concludes: ʺIt is precisely because of the number of offered teleservices that the Assistant solution takes on its full meaning. This helps citizens to find the right form on the first try. With this approach, the request is made online, which increases the satisfaction level of the clients and reduces the operational costs for a community by limiting the number of phone requests to be managed.ʺ
Founded in 2002, Localeo is a young innovative company who develops solutions that allow a community to simplify the relationship with its citizens and to optimize the operation of its services. This solution is the most comprehensive "Citizen Relationship Management" in France. Nearly 200 communities rely on Localeo. For more information visit www.localeo.com.
Founded in 2002, Coginov is a leader in the field of semantical technologies aiming to capture, analyze, enter, automate and govern information assets. With offices in Canada, the United States and France, the company counts some world leaders like Bombardier, Lockheed Martin, BNP Paribas, Cirque du Soleil, OACI, Deloitte and Desjardins among its clients. Coginov provides software solutions with expertise regarding semantical recognition, enterprise content management, research optimization and business predictive intelligence.