A virtual personalized assistant, Nomino Assistant can help you forge customer relations that require both comprehension and discussion, on a real-time, 24/7 basis. This powerful, versatile and interactive application lets you create a true Web-based customer service department. Employing natural language processing technology, Nomino Assistant is designed to provide direct answers to structured and non-structured customer questions, using a question-answer database. Nomino Assistant contains a knowledge bank established through the analysis of prior customer visits and emails.
FEATURES
- Employs the latest linguistic analysis technology.
- Welcomes and guides visitors to your sites.
- Answers customer questions asked in everyday language.
- Provides the best possible answer to any question.
- Adapts to your company’s needs.
- Has an FAQ management capacity.
- Lets you manage a thesaurus, hyperlinks and a database using its integrated management module.
- Includes a user-friendly administration module providing access to reports and statistics.
- Available in hosted or paid mode.
BENEFITS
- Improves satisfaction levels of your Web-based customers and your relations with them, while permitting more effective use of your site by visitors. Also considerably cuts down on telephone calls by answering repetitive queries, yielding a quick ROI (return on investment).
- Permits pooling of an evolving question-answer base with the call centre, allowing you to ensure that a single, error-free answer will be given to each question, whatever method the customer selects for obtaining an answer.
- Improves customer retention and loyalty by answering questions accurately, in real time and on a 24/7 basis, in both French or in English.
- Enhances your corporate image through a strategy aimed at providing top-end customer service with high-quality responses drawn from a constantly evolving databank of questions and answers.
- Permits easy transformation of your virtual agent into a representative focusing on sales and marketing and capable of presenting new products, supporting repeated purchases and assisting in sales growth.
- Improve customer relations management with statistics enabling you to accurately focus your client concerns and respond to them directly through Nomino Answer.
Result: ONE QUESTION = ONE ANSWER
A virtual personalized assistant, Nomino Assistant can help you forge customer relations that require both comprehension and discussion, on a real-time, 24/7 basis. This powerful, versatile and interactive application lets you create a true Web-based customer service department. Employing natural language processing technology, Nomino Assistant is designed to provide direct answers to structured and non-structured customer questions, using a question-answer database. Nomino Assistant contains a knowledge bank established through the analysis of prior customer visits and emails.
FEATURES
- Employs the latest linguistic analysis technology.
- Welcomes and guides visitors to your sites.
- Answers customer questions asked in everyday language.
- Provides the best possible answer to any question.
- Adapts to your company’s needs.
- Has an FAQ management capacity.
- Lets you manage a thesaurus, hyperlinks and a database using its integrated management module.
- Includes a user-friendly administration module providing access to reports and statistics.
- Available in hosted or paid mode.
BENEFITS
- Improves satisfaction levels of your Web-based customers and your relations with them, while permitting more effective use of your site by visitors. Also considerably cuts down on telephone calls by answering repetitive queries, yielding a quick ROI (return on investment).
- Permits pooling of an evolving question-answer base with the call centre, allowing you to ensure that a single, error-free answer will be given to each question, whatever method the customer selects for obtaining an answer.
- Improves customer retention and loyalty by answering questions accurately, in real time and on a 24/7 basis, in both French or in English.
- Enhances your corporate image through a strategy aimed at providing top-end customer service with high-quality responses drawn from a constantly evolving databank of questions and answers.
- Permits easy transformation of your virtual agent into a representative focusing on sales and marketing and capable of presenting new products, supporting repeated purchases and assisting in sales growth.
- Improve customer relations management with statistics enabling you to accurately focus your client concerns and respond to them directly through Nomino Answer.
Result: ONE QUESTION = ONE ANSWER